When viewing you Call Detail Records, you are unable to view entries before October 29, 2019. The Call Record selection is on or enabled.
- Virtual Office Analytics
- To view records for calls made before October 29, 2019, you will need to toggle the Call Record option so that it is disabled (the switch is grey, and to the left).
- Click Search.
The Call Record format for the Call Detail Records page was released on October 28, 2019. Records for calls made prior to the release will not be visible when the Call Record toggle is set to enabled.