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Call Detail Records Page Doesn't Show Call Records Prior to October 29, 2019
8x8 Support

Call Detail Records Page Doesn't Show Call Records Prior to October 29, 2019

Symptom

When viewing you Call Detail Records, you are unable to view entries before October 29, 2019. The Call Record selection is on or enabled.

CDR_CallRecord20191028.png

Applies To

  • Virtual Office Analytics

Resolution

  1. To view records for calls made before October 29, 2019, you will need to toggle the Call Record option so that it is disabled (the switch is grey, and to the left).
  2. Click Search.

CDR_CallRecordOff20191028.png

Cause

The Call Record format for the Call Detail Records page was released on October 28, 2019. Records for calls made prior to the release will not be visible when the Call Record toggle is set to enabled.