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Cannot Click to Dial Numbers in Certain Applications using Web Dialer
8x8 Support

Cannot Click to Dial Numbers in Certain Applications using Web Dialer

Symptom

Unable to click to dial phone numbers using the latest WebDialer 2.0 browser extensions with certain applications including the following:

  • eAgent CRM
  • Blitz CRM
  • PCRecruiter

Applies To

Web Dialer

Resolution / Workarounds

Chrome

If you are using 8x8 Click2Pop 1.9.2, uninstall this version and install 8x8 Click2Pop v 2.0 for Mac or Windows.

WebDialer 2.0.4 contains the fix for this issue and is now available from the Chrome appstore. Chrome by default automatically upgrades browser extensions, so this update should be applied automatically.

Please retest eAgent and Blitz CRM with Chrome to ensure that the issue is resolved.

Safari

  1. If you are using 8x8 Click2Pop 1.9.2, uninstall this version and install 8x8 Click2Pop v 2.0 for Mac or Windows.
  2. Download and install Safari Web Dialer 2.0.4.

Internet Explorer

  1. If you are using 8x8 Click2Pop 1.9.2, uninstall this version and install 8x8 Click2Pop v 2.0 for Mac or Windows.
  2. Download and install Internet Explorer Web Dialer 2.0.4.

Firefox

  1. If you are using 8x8 Click2Pop 1.9.2, uninstall this version and install 8x8 Click2Pop v 2.0 for Mac or Windows.
  2. Firefox Web Dialer 2.0.4 resolves this issue and is now available from the Firefox appstore.

Cause

This issue has been resolved with a new release of the Web Dialer browser extensions.

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