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Outlook Plugin for Virtual Office Meetings: Something went wrong processing your request
8x8 Support

Outlook Plugin for Virtual Office Meetings: Something went wrong processing your request

Symptom

When attempting to Add a Virtual Office Meeting to a new Outlook calendar event, the following error occurs:

  • Something went wrong processing your request. Please contact 8x8 support team.

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Applies To

  • 8x8 Virtual Office extensions and meetings
  • Installed PC versions 2013 and 2016 of Microsoft Outlook
  • The 8x8 Outlook Plugin for Virtual Office Meetings

Cause

This error occurs if both of the following are true when the user attempts to add a new 8x8 meeting to the Outlook event:

  1. The 8x8 Virtual Office extension logged into in the Outlook plugin was recently migrated from 8x8 legacy meetings to the newer 8x8 Video Meetings
  2. Version 6.0.1 of the Outlook Plugin for Virtual Office Meetings is currently installed

Resolution

To fix this issue, simply download and upgrade the Outlook Plugin for Virtual Office Meetings to version 6.0.3. This version is compatible with both legacy 8x8 meetings and 8x8 Video Meetings:

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