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Virtual Office Skype for Business Integration: WebRTC fails to respond to inbound and outbound calls
8x8 Support

Virtual Office Skype for Business Integration: WebRTC fails to respond to inbound and outbound calls

Symptom

With the WebRTC option enabled (clipboard_e37e7f7470f860b3e313710c93bb3ca43.png) in the 8x8 Virtual Office Skype for Business Integration, the 8x8 communication panel does not respond when attempting to initiate an outbound call, or when an inbound call is made to the logged-in phone extension.

clipboard_e12a113a2c49a7ec4b255f55e89dbbfd1.png  clipboard_ea1a6b7cf3ca0c6357124448bae68ba61.png  clipboard_e7ca20f8c1d50d5c63012cb7d0aa64a13.png

Applies To

8x8 Virtual Office Skype for Business Integration, WebRTC

Cause

This happens when the logged-in 8x8 phone extension is assigned to an Account Manager-based platform account.

Resolution

Currently only Configuration Manager-based phone extensions are supported for WebRTC in the integration.

Support for the Account Manager platform is currently in development.

Note that with WebRTC disabled (clipboard_e66aef8775e62635dbca5826c76e0790b.png) in the communication panel, Virtual Office phone extensions on both the Account Manager and Configuration Manager platforms are supported.

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