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Audio Quality Issues in Virtual Office for Salesforce
8x8 Support

Audio Quality Issues in Virtual Office for Salesforce

Symptom

When a user initiates a call through the Virtual Office for Salesforce integration, the voice quality of their phone calls is degraded.

Applies To

This article applies to all Virtual Office voice integrations.

Cause

Voice quality issues are not caused by the VO Salesforce integration.

This is because integrations are not softphones, so they do not provide or affect phone audio quality in any way, whatsoever.

Virtual Office voice integrations are simple control panels that tell your phone extension what to do.

Resolution

If you are experiencing audio quality problems on your 8x8 Virtual Office phone service, please create a case with 8x8 Technical Support to request assistance with that issue.

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