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How do I enable or disable call recording on a call in Virtual Office Desktop?
8x8 Support

How do I enable or disable call recording on a call in Virtual Office Desktop?

Objective

Enabling or disabling call recording while on a call in Virtual Office Desktop.

Applies To

Virtual Office Desktop New Experience

Procedure

  1. Whilst in the Virtual Office Desktop, and in an active call, press the Options button (the three dots).Screen Shot 2019-08-01 at 4.05.23 PM.png
  2. Select the Record button to start recording.
    Screen Shot 2019-08-01 at 4.05.33 PM.png
  3. Select the Stop recording option to end call recording. 
    Screen Shot 2019-08-01 at 4.05.43 PM.png

Additional Information 

Call recording audio files will be as long as the call lasted. The recorded section will only last until Stop recording is clicked - the remainder for of audio file will be silence. For example, if Stop recording is clicked exactly one minute into a two-minute call, only the first minute will have audio and the second will be of silence.