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How do I transfer caller to the voicemail of another extension (Virtual Office Desktop and Physical Phone)
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How do I transfer caller to the voicemail of another extension (Virtual Office Desktop and Physical Phone)

Objective

Transfer a live call to an specific extension's voicemail box from VOD.

Applies To

  • Virtual Office Desktop and Physical Phone.

Procedure

[For Virtual Office Desktop.]

  1. accept the call
    accept call.jpg

  2. Click the 3 dots or Ellipses icon on the call page in VOD
    Elipses icon.PNG

  3. Click Transfer Button
    Transfer Button.PNG
  4. Enter desired extension
    enter extension.PNG
  5.  Hover mouse pointer to the right endside of the extension's information then Click the Voicemail Icon on the choosen extension.
    voicemail ICon.jpg

Call will be transfer to the desired extension's voicemailbox after clicking voicemail Icon.

 

[For Deskphones.]

1. accept the call
answer.jpeg


2. Press the MORE softkey button until you see "xfrVM" then seclect it.

more.jpeg


xfer.jpeg

3. Enter desired extension followed by the # key
enter exten #.jpeg

4. Wait for the IVR to confirm your transfer.

 

Call will be transfer to the desired extension's voicemailbox.

 

Additional Information

[Optional: No Option on Virttual Office Mobile...

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