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How to Update or Install Virtual Office Desktop While on Mac OS Catalina
8x8 Support

How to Update or Install Virtual Office Desktop While on Mac OS Catalina

Symptom

When attempting to install Virtual Office Desktop (versions older than 6.4.7) whilst on macOS Catalina, you may be presented with a message saying that "...Apple cannot check it for malicious software."

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If you already had Virtual Office Desktop installed before upgrading to macOS Catalina, then you should not see this message.

Please Note: 8x8 Virtual Office Desktop does not contain any malicious software. This is an extra security step that Apple has taken with the release of macOS Catalina. Starting with version 6.4.7, 8x8's Virtual Office Desktop is fully compliant with Apple’s new security checks.

Applies To

  • MacOS Catalina
  • Virtual Office Desktop (versions older than 6.4.7)

Resolution

  1. Right-click (or Ctrl+Click) on the 8x8 Virtual Office app bundle.
  2. Click Open.
    unnamed (1).png

Note: This is only required once, after the first time the app will start normally.

 

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