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How to set custom call forwarding rules using Virtual Office Desktop
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How to set custom call forwarding rules using Virtual Office Desktop

Objective

The end user would like to configure the Call Forwarding rules in order to re-route calls outside business hours to Voicemail.

Applies To

  • Virtual Office Desktop
  • Virtual Office

Procedure

If your organization is a Virtual Office Classic customer, you can access some of your older settings under Settings > Account settings in the More  tab. In addition to setting default call forwarding rules, you can create more complex custom rules.

To set default call forwarding rules:

  1. Go to More > Settings > Account settings to open your account settings.
  2. Under the Call Forwarding tab, select Default Rules to open the list of default call forwarding rules.
    Calls_CallForwarding_ClassicDefault.png
  3. Click Edit to customize call forwarding rules for when:
    • Your Internet connection is down.
    • Your Virtual Office phone line is busy.
    • You don't answer your call within a certain period of time (by default, 15 seconds).
  4. While editing a call forwarding rule, settings pop up to:
    • Enable call screening to have callers announce their names before you choose to answer their call.
    • Drop incoming calls in the chosen scenario, or to forward calls to another number.
    • Enter multiple phone numbers to forward calls to, and choose to forward calls to the desired numbers sequentially or simultaneously.
    • Forward calls to voicemail or other numbers, should your initial call forwarding destinations fail.
  5. Once you are finished, click OK to return to the list of default rules.
  6. Click Save to apply your changes.

To set custom call forwarding rules:

  1. Go to More > Settings > Account settings to open your account settings.
  2. Under the My Rules section of the Call Forwarding tab, you can create and manage custom call forwarding rules.
    Calls_CallForwarding_ClassicCustom.png
  3. Click + Add New Rule to create a custom rule, or click Edit next to an existing rule to customize it. You can:
    • Name the rule.
    • Enable call screening to have callers announce their names before you choose to answer their call.
    • Apply the rule to all calls, or to calls from specific numbers.
    • Choose to apply the rule at all times, or on a specified schedule.
    • Drop incoming calls, or to forward calls to another number.
    • Enter multiple phone numbers to forward calls to, and choose to forward calls to the desired numbers sequentially or simultaneously.
    • Forward calls to voicemail or other numbers, should your initial call forwarding destinations fail.
  4. Once you are finished, click OK to return to the list of custom rules.
  5. In addition to creating and editing your custom rules, you can:
    • Select the Enable - Forward all calls to check box to forward all calls to a desired number.
    • Click Copy next to a rule to duplicate it.
    • Click the Delete  icon next to a rule to delete it.
    • Reorder call forwarding rules to set the order in which your rules take priority.
  6. Click Save to apply your changes.

Additional Information

Check the User Guide for more information on setting up call forwarding.

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