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Inbound Calls Route Directly to Voicemail When DND Is Not Set
8x8 Support

Inbound Calls Route Directly to Voicemail When DND Is Not Set

Symptom

Inbound calls to an extension route directly to voicemail (Do Not Disturb rule), even though the user is in Available status and the desk phone is not in DND.

Applies To

  • Virtual Office
  • Virtual Office Desktop 
  • Do Not Disturb (DND)

Resolution

In Virtual Office Desktop, set the extension to Do Not Disturb then back to Available.

Cause

Sometimes the status shows as Available when the user is still in DND on the back end of the system. Toggling to DND and then back to Available will refresh the status.