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Internet Fax Fails to Send on First Attempt
8x8 Support

Internet Fax Fails to Send on First Attempt

Symptom

There is a failure on the first attempt of sending an internet fax. 

Applies To

  • Virtual Office Desktop 
  • Internet fax

Resolution 

Double check that the internet fax is within the limits and restrictions of the service. Listed below are the restrictions and limitations. 

  • Total fax size sent cannot be greater than 19 MB.
  • Maximum of 5 files per fax.
  • The maximum page count of fax attachment in fax email notification is 20 pages.
  • Internet fax notification with attachments are only available with faxes up to 20 pages (inbound only).
  • Any fax exceeding 20 pages can still be downloaded from Virtual Office Desktop.
  • Must use 11 digits for sending outbound fax. If a Number is Incomplete error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
  • Files sent cannot include any special characters or letters with accents. (Ex: ñ) 

Adjust the fax so that it within the limits and it should send correctly. 

If the issue continues after checking that the internet fax is within the limits of service, contact 8x8 technical support.

Cause 

  • File attachment does not fall within internet fax limitations.     
  • Fax destination is unable to receive faxes. 
  • Fax server may be under high load.
  • Possible incompatibility/issue with receiving fax machine.


 

 

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