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Issue with webcam video not displaying in 8x8 Virtual Office Desktop
8x8 Support

Issue with webcam video not displaying in 8x8 Virtual Office Desktop

Symptom

Webcam does not display video in Virtual Office Desktop meetings.

Applies To

  • Customers running 8x8 Virtual Office Desktop along with Kaspersky firewall. 

Resolution

 

  1. Open Kaspersky 
  2. Click Settings
  3. Click on Protection or Protection Center
  4. Click on Application Control
  5. Click on Manage Applications
  6. Right click on 8x8 and select Trusted under restrictions

Cause

Kaspersky Firewall has the ability to block the webcam based by application.