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Not Receiving Internet Fax Email Notifications
8x8 Support

Not Receiving Internet Fax Email Notifications

Symptom

I am not receiving email notifications when internet fax comes in. 

Applies To

  • Virtual Office Desktop
  • Internet fax 

Resolution

  1. Log in to Virtual Office Desktop.
  2. Click on Settings(Gear).
  3. Click Account settings.
  4. Under Fax notification settings, toggle the Notify me by email when I receive a fax setting.Screen Shot 2019-08-02 at 11.55.56 AM.png
  5. Click Save
  6. Go to your inbox and check email filters to allow no-reply@8x8.com.

Cause

Internet fax email notifications were turned off and/or no-reply@8x8.com was not on the safe mailing address list.