Outbound caller ID showing as anonymous

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Symptom

Caller ID on outbound calls shows as Anonymous or restricted despite caller ID being set to a specific telephone number in Work for Desktop.

Applies To

Work for Desktop
Work for Mobile

Resolution

Raise a case with 8x8 Support. 8x8 Support will escalate the case to the relevant Engineering Team to resolve the issue.

Cause

'blockCallerId' attribute in 8x8 back-end system is set to true. This should be set to false. This change can only be made by the 8x8 Engineering Teams.