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Virtual Office Desktop Shows Me as Available When I'm on a Call
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Virtual Office Desktop Shows Me as Available When I'm on a Call

Symptom

Virtual Office Desktop (VOD) shows me as available (green dot) when I'm on a phone call.

Applies To

All versions of VOD and Configuration Manager

Resolution

Make sure that the extension Contact Directory Scope is set to PBX.

  1. Log in to Virtual Office Configuration Manager.
  2. Go to Users.
  3. To the right of the user you need to edit, click More Options (three dots), then select Edit.
  4. Under Basic Information, select PBX as the Contact Directory Scope.
    VO CM Contact Directory Scope PBX.jpg

Cause

This usually occurs when the Contact Directory Scope has been set to Company or Site, which can cause delays in syncing user status.