Skip to main content
Voicemail Notification in Virtual Office Desktop When Phones Are Not Ringing
8x8 Support

Voicemail Notification in Virtual Office Desktop When Phones Are Not Ringing

Symptom

There is a voicemail notification in Virtual Office Desktop after the phone did not ring. 

Applies To

  • Voicemail
  • Virtual Office Desktop

Resolution

  1. Log in to Virtual Office Desktop.
  2. Click Settings (gear icon).
  3. Click Account settings
  4. Click Call Forwarding rules
  5. Click Edit (Pencil icon) next to If my Internet Connection is Down.
  6. Select one of the following: 
    • Voicemail 
    • No one and play busy 
    • Selected users or external numbers
    • Forward directly to 
      Screen Shot 2019-09-03 at 12.50.15 PM.png
  7. Click Save. 

Cause

Call Forwarding when the internet connection is down is set to voicemail. 

Additional Information

Editing call forwarding settings for when the internet connection is down can also be done in Virtual Office Mobile, Configuration Manager, and Account Manager

  • Was this article helpful?