Skip to main content
Cannot Download Fax in Virtual Office Desktop
8x8 Support

Cannot Download Fax in Virtual Office Desktop

Symptom

Unable to download internet fax due to "Fax File is not ready to be downloaded" error.

Screen Shot 2019-11-19 at 11.41.53 AM.png

Applies To

  • Virtual Office Desktop
  • Internet Fax

Resolution

All faxes that need to be saved should be downloaded ahead of time.

Cause

Faxes are only stored online for 60 days.