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Getting Error When Installing Virtual Office Desktop macOS
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Getting Error When Installing Virtual Office Desktop macOS

Symptom

When attempting to download and install Virtual Office Desktop for macOS, you receive an error (similar to the one shown below) that reads, "VOD-6.126.DMG is damaged and can't opened. You should move it to the Trash."

01_error.png

Applies To

  • Virtual Office Desktop v 6.1 and later
  • macOS v 10.10 and later

Resolution

Follow these steps to disable the Gatekeeper on macOS.

  1. Open Terminal.
  2. Type the following command: sudo spctl --master-disable
  3. Click Return on the keyboard.
  4. Enter your administrator password.
  5. Click Return on the keyboard.
  6. Download and install Virtual Office Desktop.

After you successfully download and install Virtual Office Desktop, make sure you re-enable the Gatekeeper.

  1. Open Terminal.
  2. Type the following command: sudo spctl --master-enable
  3. Click Return on the keyboard.
  4. Enter your administrator password.
  5. Click Return on the keyboard.

Additional Info

Gatekeeper is a security feature of the macOS operating system. It enforces code signing and verifies downloaded applications before allowing them to run, thereby reducing the likelihood of inadvertently executing malware.

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