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No Audio When Making a Call in Virtual Office Desktop
8x8 Support

No Audio When Making a Call in Virtual Office Desktop

Symptom

When trying to make a call from Virtual Office Desktop, no audio is heard and no ring is heard when making an outbound call.

Applies To

  • Virtual Office Desktop
  • macOS
  • Windows

Resolution

MacOS

  1. Open System Preferences
  2. Click Security & Privacy.
  3. Click Microphone.
  4. Make sure that 8x8 - Virtual Office is checked.
     Screen Shot 2019-11-01 at 11.46.15 AM.png

Windows 10

  1. Go to Start > Settings > Privacy > Microphone.
  2. Allow microphone access for 8x8 - Virtual Office.

Windows 8.1

  1. Go to Charms > Settings > Change PC Settings.
  2. Select Privacy from the left menu.
  3. Select Microphone.
  4. Enable access for 8x8 - Virtual Office.

Cause

The Virtual Office Desktop app does not have microphone permissions.