Users are not seeing incoming calls on their BLF Keys when using New Experience mode in Virtual Office Desktop
VOD New Experience mode
Make sure that in VOD (New Experience) calling option is set to computer and not deskphone.
This is often due to selecting Call Using Deskphone.
If you don't have a microphone or headset that is connected to your computer, go to your speaker settings on your PC and under recording, make sure stereo mix is enable.
In your VOD audio and video setting, make sure your microphone is set to stereo mix and that should allow you to select computer as an option.