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VOD Starts in New Experience Even Classic Mode is Selected
8x8 Support

VOD Starts in New Experience Even Classic Mode is Selected

In Virtual Office Desktop version 5.8 and 5.9, you must select the Classic Mode option while logging in to the app if you want to use Classic Mode. Learn more.

Symptom

After selecting the option to open Virtual Office Desktop in Classic Mode, the app opens in New Experience Mode.

Applies To

  • Virtual Office Desktop (VOD) v 5.8
  • Virtual Office Desktop (VOD) v 5.9

Resolution

At this time, in v 5.8 and v 5.9, you must select the Classic Mode option upon logging in to the app if you want to use Classic Mode.

Cause

This issue is under investigation.