Cellular Assist not Working in 8x8 Work for Mobile
Symptom
Cellular calls do not complete properly when using the Work for Mobile app.
Applies To
- Work for Mobile
Resolution
Check your settings to ensure cellular calling is properly configured.
Android
- Open Work for Mobile.
- Tap on your profile.
- Tap Settings > Data and Network Operations.
- Tap Cellular Assist.
- Ensure that cellular assist is turned on for incoming calls and outgoing calls.
iOS
- Open Work for Mobile.
- Tap on your profile.
- Tap Settings > Data and Network Operations.
- Enable On Cellular Data.
- Tap Cellular Minutes.
- Ensure that cellular assist is turned on for incoming calls and outgoing calls.
Cause
This may be due to the app being incorrectly configured.