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Virtual Office Mobile Can't Receive Calls on Android Phones
8x8 Support

Virtual Office Mobile Can't Receive Calls on Android Phones

Objective

Can't receive calls on the Android Phones.

Applies To

  • Account Manager
  • Android Phones

Procedure

Before proceeding with the steps, can you log out of your Virtual Office Desktop (VOD) app and Virtual Office Mobile (VOM) app for the changes to apply.

  1. Login to your account manager dashboard.
  2. Go to Phone System.
    vom 1.PNG
  3. Select the View All Extension.
    vom 2.PNG
  4. Search for the affected extension and click on Edit user.
    vom 3.PNG
  5. Click on Reset Profile.
    vom 4.PNG
  6. Now Save the profile.
  7. On your Android phone uninstall the VOM app.
  8. Go to your app store.
  9. Install the 8x8 Virtual Mobile App.
  10. Login to your Virtual Office Mobile App.
  11. Allow all the permissions which pops up on the screen.

Cause

This is normally caused when your android services are conflicting with the 8x8 app. 

Additional Information

If you're still unable to receive calls on your VOM app, Contact 8x8 Support for further assistance.