While on a phone call using the Virtual Office Mobile app in data mode on a Sprint or Verizon smartphone, a call in to the cell phone's direct phone number (DID) forces the VO Mobile call to drop.
- Virtual Office Mobile
- Sprint mobile data service
- Verizon mobile data service
Use Cellular Assist so that the cellular connection is handling inbound and outbound calls rather than the mobile data or Wi-Fi connection. Alternatively, use a Wi-Fi connection for VO Mobile data phone calls.
This is a known issue with older Verizon and Sprint smartphones, which are unable to simultaneously handle cell phone and mobile data activity. These phones are 3G pre-LT/LTE models, typically up to and including those debuting in 2012. This covers Android and iPhone models up to and including the standard iPhone 5.