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Why can't I access call forwarding settings in Virtual Office Mobile for Android?
8x8 Support

Why can't I access call forwarding settings in Virtual Office Mobile for Android?

Symptom

When accessing call forwarding rules with Virtual Office Mobile, the following error shows: "Something went wrong. Failed to retrieve call forwarding rules."

error at forwarding rules.png

Applies To

  • Virtual Office Mobile Android

Resolution

Access and edit your Call Forwarding rules from Configuration Manager instead.

Cause

This is a known issue and is being investigated. 

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