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This Account Does Not Have Permission Error When Trying to Log In
8x8 Support

This Account Does Not Have Permission Error When Trying to Log In

Symptom

When attempting to log in to Virtual Office Mobile on an iPhone running iOS 13, you receive an error that reads, "This account does not have permission to access this application. Please contact company administrator."

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Applies To

  • Virtual Office Mobile v 8.2
  • iOS 13

Resolution

Create a case with 8x8 Technical Support. Or use VOM on an Android phone, or an iPhone with iOS 12.

Cause

This issue is related to a recent update to Virtual Office Mobile for iOS.