User Profile is enabled as VCC agent in Account Manager and VCC Agent Primary# is selected, however the user is not present in VCC.
- VCC provisioned via Account Manager
Login into 8x8 Account Manager and go to Accounts->User Profiles and edit the affected user profile.
Follow below steps:
- Click on New Private routing
- Type an extension number or click on suggest extension
- Click add
- Click save
- Edit the affected user profile again
- Select VCC Agent Primary first row with VO extension as primary
7. Click save
The user should now appear in VCC.