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VCC User created in Account Manager is not visible in VCC
8x8 Support

VCC User created in Account Manager is not visible in VCC

Symptom

User Profile is enabled as VCC agent in Account Manager and VCC Agent Primary# is selected, however the user is not present in VCC.

AMprofile_blur.JPG

Applies To

  • VCC provisioned via Account Manager

Procedure

Login into 8x8 Account Manager and go to Accounts->User Profiles and edit the affected user profile.

Follow below steps:

  1. Click on New Private routing
  2. Type an extension number or click on suggest extension
  3. Click add
  4. Click save
  5. Edit the affected user profile again
  6. Select VCC Agent Primary first row with VO extension as primary

AMprofile1_blur.JPG

7. Click save

The user should now appear in VCC.

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