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Error While Granting Admin Privileges
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Error While Granting Admin Privileges

Symptom

While assigning admin privileges to the user getting the following error:

2019-01-07_11-09-13.png

Applies To

  • Account Manager
  • Admin Privileges

Resolution

Check Mobile Number

  1. Log in to Account Manager
  2. Click Accounts.
  3. Click User Profiles.2019-01-07_11-12-11.png
  4. Click Edit
  5. Confirm the mobile number is added.
    2019-01-07_11-15-08.png
     
  6. Click Save.

Check Privileges

  1. Under Accounts, click Privileges.
  2. Click Edit.
    2019-01-07_11-24-29.png
     
  3. Under Account Manager Privileges check that VCC Admin is selected.
    2019-01-07_11-39-17.png
     
  4. Click Save Changes.