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Users Not Available on the Auto Attendant Company Directory
8x8 Support

Users Not Available on the Auto Attendant Company Directory

Symptom

Users are not listed on the Auto Attendant Company Directory.

Applies To

  • Account Manager
  • Auto Attendant 
  • Company Directory 

Resolution

  1. Log in to Account Manager.
  2. Click Phone System View All Extensions.
  3. Click Edit
  4. Under Extension Settings turn off Hide in Auto Attendant Directory.Screen Shot 2019-12-04 at 9.33.09 AM.png
  5. Click Save Changes.

Cause

 Hide in Auto Attendant Directory is turned on for the extension.