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External Contact Directory Phone Numbers Are Prefixed with a +
8x8 Support

External Contact Directory Phone Numbers Are Prefixed with a +

Symptom

External Directory Contact phone numbers are prefixed with a +.

If the number is in a local format calls to the contact fail as the number is invalid.

Applies To

  • Virtual Office 
  • Contact Directory

Resolution

Change the contact phone numbers to be in the E.164 format (eg +442070966060).