Depending on your phone model, you may need to use a MAC password or the default for that model (see below).
If your phone or adapter has already been activated for service with 8x8 and/or is running on UC4.0 firmware or later (Polycom), you will not be able to use the manufacturer’s default password to access the administrator settings of your phone. Instead, please access Account Manager to download a helpful spreadsheet of extension information, including assigned device admin passwords (column U).
If your phone or adapter has not yet been activated for service (or has been factory reset and not re-activated) and is also running on firmware earlier than UC4.0 (Polycom), you should be able to use the manufacturer’s default admin password.
Cisco SPA 2102 Adapter
Cisco SPA 122 Adapter
- admin (if device is factory reset)
- 654123 (if device is pointed to 8x8 configuration, but not yet activated)
- MAC Password (if device is already activated and working)
Polycom IP Phones (on non-UC4.0+ Firmware)
- MAC Password
Wireless Polycom KIRK and Spectralink Phones
- kws300default phone passwords