User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager
Symptom
User profiles still show up in Virtual Office after removing them from their respective extensions in Account Manager.
Applies To
- Account Manager
- Virtual Office
Resolution
To fix it, you need place a dummy profile on the extension, reset it, and then remove the dummy profile.
Cause
This happens because the process of offboarding an user profile implies also resetting the extension prior to removing the profile. For the correct process please click here.