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User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager
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User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager

Symptom

User profiles still show up in Virtual Office after removing them from their respective extensions in Account Manager. 

Applies To

  • Account Manager
  • Virtual Office

Resolution

To fix it, you need place a dummy profile on the extension, reset it, and then remove the dummy profile. 

Cause

This happens because the process of offboarding an user profile implies also resetting the extension prior to removing the profile. For the correct process please click here.