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Not Receiving E-Fax Email Notifications in Account Manager
8x8 Support

Not Receiving E-Fax Email Notifications in Account Manager

Symptom

I am not receiving email notifications when an E-Fax comes in. 

Applies To

  • Virtual Office Desktop
  • E-Fax 
  • Account Manager

Resolution

  1. Log into Virtual Office Desktop.
  2. Click on the three dots(Fax, settings & more).
    Screenshot_12.png
  3. Click on Settings > Account settings. The "Advanced Settings" window will pop- up and may take several seconds to populate 
  4. In My Services, go to Internet Fax
    Screenshot_11 (1).png
  5. Toggle the Notify me by email when I receive a fax setting. 
  6. Click Save.
  7. Go to your inbox and check email filters to allow no-reply@8x8.com.

Cause

E-fax email notifications were turned off and/or no-reply@8x8.com was not on the safe mailing address list.

 

 

 

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