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Extension Shows Offline In Switchboard
8x8 Support

Extension Shows Offline In Switchboard

Symptom

The extension shows Offline (Gray) in Switchboard even though the phones are in available status.

SB1.PNG

Applies To

  • Switchboard Pro

Resolution

Log in to Virtual Office Desktop.

Cause

Switchboard doesn't see the Physical Phone's Status. Switchboard Presence Status only works if a user is log in on Virtual Office Desktop Application.

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