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How do I listen to my voicemail?
8x8 Support

How do I listen to my voicemail?


There are several ways that you can access your voicemails: from your computer, from your desk phone, and from your smartphone or tablet.

From your computer

The most convenient and comprehensive way to manage your voicemail is via the Virtual Office Desktop app. In your web browser, you can also log in to Virtual Office Online and access the History tab.

If you receive email notifications with attachments for voicemails, you can click to listen or download a voicemail directly from the email itself.

From a hard phone

Please note that your voicemail password is the same for Virtual Office Desktop, Virtual Office Mobile, Virtual Office Online, and your hard phone.

  • From your own extension
    Dial 555 and enter your voicemail password.
  • From another extension in your system
    Dial 500, enter your extension number, then enter your voicemail password.

Note: Access to voicemail from an outside (non-8x8) line is restricted for your security. A workaround to allow this is to create an Auto Attendant for your own number or another number in your system with an option that points to Voice Mail System (extension 500).

Once you have accessed the voicemail system:

  • Press 1 to listen to new messages.
  • Press 2 to review old messages.
  • Press 3 to review group messages.*

*Only if you are a member of a ring group.

From your smartphone or tablet

Do one of the following:

  • Log in to your Virtual Office Mobile App > tap Calls > tap Voicemails.
  • Use the app dial pad to dial 555 and enter your voicemail password.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

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