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Cannot Make Outbound Calls in Configuration Manager
8x8 Support

Cannot Make Outbound Calls in Configuration Manager

Symptom

When a new user is created with a new device a common issue is that outbound calls cannot be made, and in rare cases can only dial internally. 

Applies To

  • Configuration Manager
  • Outbound Calls

Resolution

  1. Log in to Configuration Manager.
  2. Scroll to Users section.
  3. Click Edit (pencil icon) for the User you want to edit.
    2019-03-07_13-16-33.jpg
     
  4. Scroll down to External calling permissions tab.
  5. By default, the Calling country is set to a North American Numbering Plan. Change this to the United Kingdom.
    2019-03-07_13-20-53.jpg
     
  6. Once this has been changed and saved, perform a few external calls to make sure you are able to dial out successfully.