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Configuration Manager: Changing the License for a User with a Lobby License Assigns Incorrect Permissions
8x8 Support

Configuration Manager: Changing the License for a User with a Lobby License Assigns Incorrect Permissions

Symptom

When changing a user's license from a Virtual Office Lobby license to any other license the user is not correctly granted permissions for 8x8 desktop and mobile apps.

Applies To

  • Virtual Office Configuration Manager
  • Licenses
  • Permissions

Workaround

While we work towards fixing this issue, when upgrading users from a Lobby license, please see Changing a User's Assigned License.