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8x8 Support

Changing Lobby License Assigns Incorrect Permissions

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Symptom

When changing a user's license from a 8x8 Work Lobby license to any other license the user is not correctly granted permissions for 8x8 desktop and mobile apps.

Applies To

  • 8x8 Admin Console
  • Licenses
  • Permissions

Resolution

While we work towards fixing this issue, when upgrading users from a Lobby license, see Changing a User's Assigned License.