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License Shows as Assigned in Configuration Manager When It Is Not Assigned to a User
8x8 Support

License Shows as Assigned in Configuration Manager When It Is Not Assigned to a User

Symptom

A license show as all of the licenses are assigned on the Configuration Manager Licenses page. However, not all of the licenses are assigned and checking the users' report, Generate users Report shows that not all of the licenses are assigned.

Applies To

  • Configuration Manager
  • Licenses

Resolution

Please contact Customer Support to resolve.

Cause

The license is assigned to a user in the back-end database but not in Configuration Manager, this can occur when assigning a license to a user has failed.

 

 

 

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