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How to use phone number as the caller ID
8x8 Support

How to use phone number as the caller ID

Question

How to use phone number as the caller ID

Applies To

  • Configuration Manager  Only

Login to the configuration manager at https://sso.8x8.com/

clipboard_e57c700eacbdd0b65e46bfeb0b30e4e36.png From Home Page> click on phone numbers

phone Number.png

At the right side of the phone number wanted to set as caller ID,
 click on more option or the (3) vertical dots, then click on "use as shared caller ID"

phone Number 3.png

 

It will pop up a window to modify the name of caller ID, then save.

phone Number 4.png

Back in home page, click on user, click edit on any user you wish to use the shared caller ID and go to external caller ID.

phone Number 5.png

 

On the phone number click on the drop down arrow and select the phone number to use as the caller ID.

 

Additional Information

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