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Submitting a Port request in Configuration Manager
8x8 Support

Submitting a Port request in Configuration Manager


The objective of this guide is to show the steps and information required for submitting a porting request via the Configuration Manager portal.

Applies To

  • X-Series and Editions customers


The submission of the port will require you to have an equal amount of Number Licenses present on your account. These Licenses must match the type and locality of the porting numbers. (E.g Porting a Toll-Free number will require a Toll-Free license, Porting a French number will require a French number license.)

Please ensure that you have the required licenses on Configuration Manager before proceeding.

  1. Log into your Configuration Manager.
  2. From the Home screen, click Phone numbers.CM main page.PNG
  1. In the Phone numbers page go to Port Phone Numbers.Phone numbers.PNG
  1. Read and confirm the Pre-check page.Pre-check.PNG
  1. Complete the Basic Information page using the requestor's details.Basic Information.PNG
  2. Complete the Service Provider and Billing Telephone Number boxes.
  3. Enter the Telephone numbers you wish to Port. Select numbers.PNG

Please Note: During the porting process the system will allocate temporary numbers for each number that you are porting. The temporary number will be chosen from our pool of numbers.

Alternatively you can choose to manually specify the temporary number to be used during the porting process, in which case you will have to select the temporary numbers from your existing numbers inventory.

Manual Assignment:

Manual assignment.PNG

  1. The final page is the Completion page, review the information and submit the Port.

Please note: no notification of this request will be sent 8x8 nor does this request start the porting process. Please reach out to 8x8 and raise a case so that we can start talking to the Gaining Communication Provider.

Additional Information

  • We will require a completed LOA to submit the port on your behalf, please reach out to us so that we can provide you with the relevant documentation.
  • Lead times for porting vary based on complexity and number type, please be mindful of this when arranging a port.
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