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Can't Save User Profile in Virtual Office Configuration Manager
8x8 Support

Can't Save User Profile in Virtual Office Configuration Manager

Symptom

When trying to edit or modify a user profile in Configuration Manager, clicking Save does not save the profile, and seems to do nothing. Browser dev tools show that no http calls are being made.

Applies To

  • Configuration Manager
  • User Profiles

Resolution

Go through user profile settings and make sure all required fields are filled in.  

Cause

This is caused by a required field in the user profile not filled in. In most cases, this has been the External Caller ID > Display Name field.