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Cannot Add an Extension to a Ring Group on Different Site
8x8 Support

Cannot Add an Extension to a Ring Group on Different Site

Symptom

When trying to add users from different sites to the Ring Group, only the extensions/users where the customer is currently configured is displayed. The rest of the sites extensions within that PBX are not listed. 

Applies To

  • Configuration Manager
  • Extensions
  • Ring Groups

Resolution

  1. Log into Configuration Manager.
  2. Navigate to Home > Users > Basic information > Contact directory scope.
  3. Click on the drop down arrow, and select Company.
  4. Click Save.
    CM_Contact_Directory.png

Cause

When the user Contact directory scope is set to Site, the rest of the company contact directory cannot be accessed.