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Creating Custom Forwarding Rules in Virtual Office Configuration Manager
8x8 Support

Creating Custom Forwarding Rules in Virtual Office Configuration Manager

Objective

Creating custom forwarding rules to redirect calls to an external destination (and not have the call return to the forwarder's VM) in VO Configuration Manager.

Applies To

Virtual Office Configuration Manager

Procedure

  1. From Configuration Manager*, go to user profile and edit, or from Virtual Office Desktop select Account Settings.**
    CM-forward4.png
    CM-forward5.png
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  2. Go to Call Forwarding Rules and select + Add new rule.
    CM-forward1.png
  3. Enter a name for your new forwarding rule.
  4. Select when to apply the rule, during what time to forward calls, and enter a destination.
    CM-forward2.png
  5. Click Save.

Additional Information

IMPORTANT! If the Forward All Calls rule is used, calls will be offered to the destination, but after three to four rings the call will return to the forwarder's voicemail.

*To launch Configuration Manager go to https://sso.8x8.com/applicationPanel.

**VOD will open browser to launch CM user page https://vo-cm.8x8.com/user-profile.

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