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Error: User settings saved with errors. Failed at VCC extension save
8x8 Support

Error: User settings saved with errors. Failed at VCC extension save

Symptom

When saving a new profile to CM, and getting the following error, "User settings saved with errors. Failed at VCC extension save"

Capture2.PNG

 

 

Applies To

  • Configuration Manager
  • User Profiles

Resolution

  1. Run the console log on your browser and replicate the error:
    • To open Chrome DevTools:
    • Select More Tools > Developer Tools from Chrome's Main Menu.
    • Right-click a page element and select Inspect.
    • Press Command+Option+I (Mac) or Control+Shift+I (Windows, Linux).
  2. In the logs, you should be able to find the error. The error provided the that user ID of the profile is too long.
  3. Change the length of the user ID. 

Cause

User ID is too long.