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Extensions Are Not Updated in Switchboard Display Screen
8x8 Support

Extensions Are Not Updated in Switchboard Display Screen

Symptom

When logging in to Switchboard, some extensions are missing or not updated from the Switchboard display screen.

Applies To

  • Switchboard Pro
  • Configuration Manager

Resolution

  1. Identify the extension that is not updated in Switchboard.
  2. On the Basic Information Page for that extension's profile, enable Display contact in company directory.
  3. Refresh Switchboard. The missing extension should be updated.

Cause

The Display contact in the company directory function is disabled.

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