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Extensions are not updated in Switchboard Display screen
8x8 Support

Extensions are not updated in Switchboard Display screen

Symptom

When logging into Switchboard, some extensions are missing or not updated from the Switchboard display screen

Applies To

Switchboard Pro

Configuration Manager

Cause

The 'Display contact in the company directory' is disabled.

Resolution

1. Identify the extension that is not updated in Switchboard

2.  On the Basic Information Page

3. Enabled 'Display contact in company directory'

3. Refresh Switchboard, the missing extension should be updated

 

 

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