Skip to main content
Fax Received Upside Down
8x8 Support

Fax Received Upside Down

Symptom

When downloading fax attachment from Gmail, using Internet Explorer on Windows 8.1, the attachment is upside down.

Applies To

  • Virtual Office Desktop
  • Internet fax
  • Windows 8.1
  • Internet Explorer

Resolution

Use Google Chrome, instead of Internet Explorer to access your email and download the same document that was downloaded with Internet Explorer. The fax is correctly displayed.

Cause

This seems to be an issue with Internet Explorer and Windows 8.1.