To confirm the below guide will show you how to change the username on existing contacts within the configuration manager.
Please follow these steps to complete the username change:
- Log on to the single sign-on platform using your current username (sso.8x8.com)
2. You will then be greeted by the application panel, please continue to select the configuration manager:
3. Once in the config manager go to the "users" section where you are able to see each users extension
4. Furthermore, once you have the list of users on your screen continue to edit one of them by clicking the pencil icon on the right-hand side.
5. This will then load all the sections which can be edited, see below where you can alter the username as you please:
Finally, once this has been amended click the big blue save button and your username has now been changed successfully.