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How do I forward calls from an extension to another number in Virtual Office Configuration Manager?
8x8 Support

How do I forward calls from an extension to another number in Virtual Office Configuration Manager?

Note: To forward calls from an extension to another number in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective 

Forward a single extension to another internal extension, or an external number. This can be used so that calls are never missed. 

Applies To

  • Configuration Manager
  • Call Forwarding
  • Extesions

Procedure

  1. Log in to VO Configuration Manager
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user you wish to select to edit.
  4. Go to Call Forwarding and select the checkbox to enable one of the following forwarding scenarios.
    • Forward all Calls  
    • When User is Busy
    • When User does not Answer the Call
  5. Click Edit (pencil).
  6. Click Selected Users or External Numbers
  7. Enter the External Number to which your calls will be routed.
  8. Click Save.
  9. Save the user's profile.